{"id":5399,"date":"2022-01-27T13:35:12","date_gmt":"2022-01-27T12:35:12","guid":{"rendered":"http:\/\/10.14.1.26\/website\/klachten-bemiddeling\/"},"modified":"2026-03-20T14:48:24","modified_gmt":"2026-03-20T13:48:24","slug":"klachten-bemiddeling","status":"publish","type":"page","link":"https:\/\/www.stpierre-bru.be\/nl\/klachten-bemiddeling\/","title":{"rendered":"Klachten &#8211; Bemiddeling"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||-3px|||&#8221; custom_padding=&#8221;0|0px|8px|0px|false|false&#8221; bottom_divider_height=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#efefef&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; min_height=&#8221;481.7px&#8221; custom_margin=&#8221;|auto|-86px|auto||&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0|0px|0px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;6%||6%|12%&#8221; custom_padding_tablet=&#8221;50px|50px|50px|50px&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; padding_tablet=&#8221;50px|50px|50px|50px&#8221; padding_last_edited=&#8221;on|tablet&#8221; custom_padding__hover=&#8221;|||&#8221; padding_phone=&#8221;50px|50px|50px|50px&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_text_color=&#8221;#677a92&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;Montserrat||||||||&#8221; header_font_size=&#8221;50px&#8221; header_line_height=&#8221;1.3em&#8221; header_2_font=&#8221;||||||||&#8221; max_width=&#8221;600px&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;40px|50px||50px|false|false&#8221; custom_margin_phone=&#8221;40px|20px|||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|||&#8221; text_line_height_tablet=&#8221;1.8em&#8221; text_line_height_phone=&#8221;1.8em&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;36px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Klachten &#8211; Bemiddeling<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; max_width=&#8221;600px&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #ff9900;\">Wat is het doel van de bemiddelingsdienst?<\/span><\/h3>\n<p>Het UMC Sint-Pieter hecht veel belang aan de kwaliteit van de zorg, het welzijn en het comfort van zijn pati\u00ebnten. Wij geven de voorkeur aan een positieve dialoog die gebaseerd is op wederzijds respect.<\/p>\n<p>Het is echter mogelijk dat bepaalde aspecten van je zorg niet volgens plan verlopen. Alle vragen, suggesties of klachten zijn belangrijk om ons te helpen de kwaliteit van de zorg en service die u mag verwachten te verbeteren. Daarom raden we u aan om bij ontevredenheid eerst contact op te nemen met de betreffende afdeling of persoon (hoofdverpleegkundige van de afdeling, medisch secretaresse, factureringsafdeling, arts die verantwoordelijk is voor uw zorg, etc.).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.stpierre-bru.be\/wp-content\/uploads\/2021\/11\/Accueil.png&#8221; alt=&#8221;Vrijwilligerswerk&#8221; title_text=&#8221;Onthaal&#8221; url_new_window=&#8221;on&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;103px||||false|false&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;|24vw|||24vw&#8221; border_color_all=&#8221;#0ee1f4&#8243; border_width_left=&#8221;2vw&#8221; border_color_left=&#8221;#E09900&#8243; box_shadow_style=&#8221;preset4&#8243; box_shadow_horizontal=&#8221;-30px&#8221; box_shadow_spread=&#8221;-10px&#8221; box_shadow_color=&#8221;rgba(224,153,0,0.41)&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; min_height=&#8221;488.7px&#8221; custom_margin=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;19px|0px|0px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;6%||6%|12%&#8221; custom_padding_tablet=&#8221;50px|50px|50px|50px&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; padding_tablet=&#8221;50px|50px|50px|50px&#8221; padding_last_edited=&#8221;on|tablet&#8221; custom_padding__hover=&#8221;|||&#8221; padding_phone=&#8221;50px|50px|50px|50px&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#F18D21&#8243; closed_toggle_text_color=&#8221;#F18D21&#8243; icon_color=&#8221;#F18D21&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#F18D21&#8243; toggle_font=&#8221;Montserrat||||||||&#8221; body_font=&#8221;Montserrat|300|||||||&#8221; transform_scale=&#8221;122%|122%&#8221; custom_margin=&#8221;-116px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;De rol van de bemiddelingsdienst&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Zowel pati\u00ebnten (en hun familie) als verzorgers kunnen contact opnemen met de bemiddelingsdienst.<\/p>\n<p>De bemiddelaar treedt op als tussenpersoon tussen de pati\u00ebnt, zijn of haar familie en het verplegend personeel van het ziekenhuis en moedigt de dialoog aan. Samen met jou en de mensen die betrokken zijn bij je verzoek, zal hij je helpen om antwoorden te krijgen op je vragen en, in geval van onenigheid, proberen om tot een consensus te komen.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Wanneer moet je contact opnemen met de bemiddelingsdienst?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;Montserrat|300|||||||&#8221; global_colors_info=&#8221;{}&#8221; toggle_font=&#8221;Montserrat||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><strong>Ervaar je als pati\u00ebnt problemen in je relatie met een medewerker\/afdeling van het ziekenhuis?<\/strong><\/p>\n<p><strong>Ervaar je als verzorger problemen in je relatie met een pati\u00ebnt of zijn familie?<\/strong><\/p>\n<p>De bemiddelingsdienst is beschikbaar om je te helpen de dialoog (opnieuw) op gang te brengen en de beste oplossing voor iedereen te vinden. Als pati\u00ebnt,<strong> <\/strong>je het gevoel hebt dat je rechten niet zijn gerespecteerd en je het probleem niet zelf hebt kunnen oplossen. Lees meer over je rechten als pati\u00ebnt in de reglement en de brochure over bemiddeling.<\/p>\n<p>Je hebt een suggestie voor verbetering of je wilt een team feliciteren.<\/p>\n<p>Als verzorger heb je het gevoel dat de pati\u00ebnt zijn plichten niet heeft gerespecteerd.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Wat bemiddeling niet kan doen&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Je hebt problemen met je factuur : <a href=\"https:\/\/www.stpierre-bru.be\/nl\/uw-facturen\/\">facturatiedienst<\/a><\/p>\n<p>U hebt een verlies of diefstal geleden: neem contact op met het secretariaat van de medische directie: 02\/535.35.03<\/p>\n<p>Je hebt een tolk nodig: neem contact op met de <a href=\"https:\/\/www.stpierre-bru.be\/nl\/interculturele-bemiddeling\/\">interculturele bemiddelingsdienst<\/a><\/p>\n<p>Je wilt een kopie van je medisch dossier: gelieve het <a href=\"https:\/\/www.stpierre-bru.be\/nl\/e-health-box-medisch-dossier\/\">onlineformulier<\/a> <\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Reglement&#8221; button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQwNzQyIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.25.2&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; header_font=&#8221;|||||on|||&#8221; background_color=&#8221;#FFFFFF&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#E09900&#8243; button_bg_color=&#8221;#E09900&#8243; button_border_color=&#8221;#FFFFFF&#8221; button_border_radius=&#8221;210px&#8221; button_use_icon=&#8221;off&#8221; button_alignment=&#8221;right&#8221; button_rel=&#8221;off|off|off|off|off&#8221; transform_translate_linked=&#8221;off&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; max_width=&#8221;66%&#8221; module_alignment=&#8221;center&#8221; height=&#8221;250px&#8221; border_width_left=&#8221;3px&#8221; border_color_left=&#8221;#F7C504&#8243; box_shadow_style=&#8221;preset1&#8243; box_shadow_style_button=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover_enabled=&#8221;on|hover&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover=&#8221;0px|-20px&#8221;]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.stpierre-bru.be\/app\/uploads\/2024\/06\/huishoudelijk-reglement-bemiddeling-2.pdf\">Klik hier om de reglement te lezen<\/a><\/p>\n<p style=\"text-align: left;\">[\/et_pb_cta][et_pb_cta title=&#8221;Brochure bemiddeling&#8221; button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjU0NzcxIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.27.3&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; header_font=&#8221;|||||on|||&#8221; background_color=&#8221;#FFFFFF&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#00c69f&#8221; button_bg_color=&#8221;#22ccb8&#8243; button_border_color=&#8221;#0cc9a9&#8243; button_border_radius=&#8221;210px&#8221; button_use_icon=&#8221;off&#8221; button_alignment=&#8221;right&#8221; button_rel=&#8221;off|off|off|off|off&#8221; transform_translate_linked=&#8221;off&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; max_width=&#8221;66%&#8221; module_alignment=&#8221;center&#8221; height=&#8221;250px&#8221; border_width_left=&#8221;3px&#8221; border_color_left=&#8221;#F7C504&#8243; box_shadow_style=&#8221;preset1&#8243; box_shadow_style_button=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover_enabled=&#8221;on|hover&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover=&#8221;0px|-20px&#8221;]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.stpierre-bru.be\/app\/uploads\/2025\/06\/SP_Amis_Mediateur_Brochure-A5_D-NL-1.pdf\">Klik hier om de brochure over onze bemiddelingsdienst te lezen. <\/a><\/p>\n<p style=\"text-align: left;\">[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong><span style=\"color: #ff6600;\">Ons contacteren<\/span><\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_contact_form email=&#8221;mediation@stpieter-bru.be&#8221; title=&#8221;Aanvraagformulier bemiddeling&#8221; custom_message=&#8221;Bonjour,||et_pb_line_break_holder||Vous avez re\u00e7u une nouvelle demande de m\u00e9diation par le biais du site internet du CHU Saint-Pierre.||et_pb_line_break_holder||||et_pb_line_break_holder||INFORMATIONS||et_pb_line_break_holder||Nom : %%name%%||et_pb_line_break_holder||Pr\u00e9nom : %%pr\u00e9nom%%||et_pb_line_break_holder||Date de naissance: %%Date_de_naissance%%||et_pb_line_break_holder||Num\u00e9ro de t\u00e9l\u00e9phone: %%Num\u00e9ro_de_t\u00e9l\u00e9phone%%||et_pb_line_break_holder||E-mail: %%Email%%||et_pb_line_break_holder||Etes-vous le patient concern\u00e9 par les faits: %%Patient_concern\u00e9%%||et_pb_line_break_holder||Votre demande concerne: %%Votre_demande_concerne%%||et_pb_line_break_holder||Description: %%Message%%&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; _unique_id=&#8221;plainte-mediation-demande&#8221; title_text_color=&#8221;#E09900&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E09900&#8243; button_border_radius=&#8221;18px&#8221; button_icon=&#8221;&#x41;||divi||400&#8243; button_custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; admin_email_subject=&#8221;Nouvelle demande de m\u00e9diation&#8221; use_confirmation_email=&#8221;on&#8221; confirmation_email_subject=&#8221;UMC Sint-Pieter: bemiddelingsformulier\/ formulaire de m\u00e9diation&#8221; confirmation_email_message=&#8221;Geachte heer\/mevrouw, <\/p>\n<p>Uw bericht is in goede orde ontvangen door de bemiddelingsdienst van het UMC Sint-Pieter.<br \/>\nTenzij er sprake is van een bijzondere situatie, kunt u binnen 7 werkdagen na ontvangst van uw bericht een eerste indicatie verwachten van de geplande vervolgstappen. <\/p>\n<p>Gedurende deze wachttijd willen wij uw aandacht vestigen op de volgende punten: <\/p>\n<p>\u00b7\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f De bemiddelingsdienst bemoeit zich niet met facturatiekwesties. Voor alle zaken die verband houden met facturatie kunt u zich uitsluitend wenden tot de betreffende dienst:\u202fhttps:\/\/www.stpierre-bru.be\/vos-factures-2\/  <\/p>\n<p> \u00b7\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Behalve in de uitzonderingen voorzien in de wet van 6 februari 2024, art. 16\/1 \u00a72, en tenzij beide bij de bemiddeling betrokken partijen schriftelijk anders overeenkomen, zijn de documenten en mededelingen, zowel schriftelijk als mondeling, die tijdens de bemiddeling worden opgesteld, vertrouwelijk. Ze mogen niet buiten de context van de bemiddeling worden gebruikt. <\/p>\n<p>Wij staan tot uw beschikking voor meer informatie en danken u voor uw begrip.<\/p>\n<p>Pauline ETIENNE<br \/>\nBemiddelaar<br \/>\n02\/535.35.95 <\/p>\n<p>_____________<\/p>\n<p>Madame, Monsieur, <\/p>\n<p>Votre message est bien parvenu \u00e0 la fonction M\u00e9diation du CHU Saint-Pierre.<br \/>\nSauf situation particuli\u00e8re, vous pouvez vous attendre \u00e0 recevoir une premi\u00e8re indication des suites envisag\u00e9es dans les 7 jours ouvrables suivant la r\u00e9ception de votre message. <\/p>\n<p>Pendant cette p\u00e9riode d&#8217;attente, nous attirons votre attention sur les points suivants : <\/p>\n<p>\u00b7\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f La m\u00e9diation n&#8217;intervient pas dans les questions de facturation. Pour tout sujet li\u00e9 \u00e0 la facturation, veuillez-vous adresser exclusivement au service concern\u00e9 :\u202fhttps:\/\/www.stpierre-bru.be\/vos-factures-2\/  <\/p>\n<p> \u00b7\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Sauf exceptions pr\u00e9vues par la Loi du 6 f\u00e9vrier 2024 Art. 16\/1 \u00a72 et \u00e0 moins d&#8217;un consentement \u00e9crit contraire des deux parties impliqu\u00e9es dans la m\u00e9diation, les documents et communications, qu&#8217;ils soient \u00e9crits ou oraux, \u00e9tablis au cours de la m\u00e9diation sont confidentiels. 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_builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_contact_form email=&#8221;mediation@stpieter-bru.be&#8221; title=&#8221;Suggestie voor verbetering&#8221; custom_message=&#8221;Bonjour,||et_pb_line_break_holder||Vous avez re\u00e7u une nouvelle suggestion d&#8217;am\u00e9lioration re\u00e7ue par le biais du site internet du CHU Saint-Pierre.||et_pb_line_break_holder||||et_pb_line_break_holder||INFORMATIONS||et_pb_line_break_holder||Nom : %%name%%||et_pb_line_break_holder||Pr\u00e9nom : %%pr\u00e9nom%%||et_pb_line_break_holder||Date de naissance: %%Date_de_naissance%%||et_pb_line_break_holder||Num\u00e9ro de t\u00e9l\u00e9phone: %%Num\u00e9ro_de_t\u00e9l\u00e9phone%%||et_pb_line_break_holder||E-mail: %%Email%%||et_pb_line_break_holder||Votre proposition concerne: %%Votre_demande_concerne%%||et_pb_line_break_holder||Votre proposition concerne: %%Votre_demande_concerne_2%%||et_pb_line_break_holder||Description: %%Message%%&#8221; 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Deze zal worden doorgestuurd naar de betreffende afdeling. <\/p>\n<p>Wij danken u dat u de tijd heeft genomen om ons deze suggestie te sturen. <\/p>\n<p>Weet dat de kwaliteit van de zorg en het luisteren naar de pati\u00ebnt belangrijke waarden zijn voor het UMC Sint-Pieter.<\/p>\n<p>Pauline ETIENNE<br \/>\nBemiddelaar<br \/>\n02\/535.35.95 <\/p>\n<p>___________________________<br \/>\nMadame, Monsieur, <\/p>\n<p>Votre proposition de suggestion a bien \u00e9t\u00e9 re\u00e7ue par la fonction m\u00e9diation du CHU Saint-Pierre. 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_builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dipl_separator][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_contact_form email=&#8221;mediation@stpieter-bru.be&#8221; title=&#8221;Bedankformulier&#8221; custom_message=&#8221;Bonjour,||et_pb_line_break_holder||Vous avez re\u00e7u un nouveau remerciement re\u00e7u par le biais du site internet du CHU Saint-Pierre.||et_pb_line_break_holder||||et_pb_line_break_holder||INFORMATIONS||et_pb_line_break_holder||Nom : %%name%%||et_pb_line_break_holder||Pr\u00e9nom : %%pr\u00e9nom%%||et_pb_line_break_holder||Date de naissance: %%Date_de_naissance%%||et_pb_line_break_holder||Num\u00e9ro de t\u00e9l\u00e9phone: %%Num\u00e9ro_de_t\u00e9l\u00e9phone%%||et_pb_line_break_holder||E-mail: %%Email%%||et_pb_line_break_holder||Date de passage \u00e0 l&#8217;h\u00f4pital: %%Date_de_passage_\u00e0_l&#8217;h\u00f4pital%%||et_pb_line_break_holder||Votre remerciement concerne: %%Votre_demande_concerne%%||et_pb_line_break_holder||Description: %%Message%%&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; _unique_id=&#8221;plainte-mediation-remerciement&#8221; title_text_color=&#8221;#E09900&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E09900&#8243; button_border_color=&#8221;#FFFFFF&#8221; button_border_radius=&#8221;19px&#8221; button_icon=&#8221;&#x41;||divi||400&#8243; hover_enabled=&#8221;0&#8243; admin_email_subject=&#8221;Nouveau remerciement&#8221; use_confirmation_email=&#8221;on&#8221; confirmation_email_subject=&#8221;CHU Saint-Pierre: votre remerciement&#8221; confirmation_email_message=&#8221;Geachte heer\/mevrouw, <\/p>\n<p>Uw bedankwoord is goed ontvangen door de bemiddelingsdienst van het UMC SIint-Pieter. Wij zullen het doorgeven aan de betrokken personen. Zij zullen er ongetwijfeld blij mee zijn. <\/p>\n<p>Hartelijk dank dat u de tijd heeft genomen om ons te schrijven.<br \/>\nMet vriendelijke groet,<\/p>\n<p>Pauline ETIENNE<br \/>\nBemiddelaar<br \/>\n02\/535.35.95<br \/>\n_______________<br \/>\nMadame, Monsieur, <\/p>\n<p>Vos remerciements sont bien parvenus \u00e0 la fonction m\u00e9diation du CHU Saint-Pierre. Ils seront transmis aux personnes concern\u00e9es. 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